“I can’t believe it’s free!”
Message your customers,
they’ll love you for it
Monitor and chat with the visitors on your website,
respond to support tickets and create a help center to
empower customers to help themselves – all 100% Free
Easy set-up • Free Forever • Secure
Live Chat • Ticketing • Knowledge Base • Chat Pages • Team Chat • +More
Because you need a free and easy way to communicate with your customers
Your customers have questions before they buy, by being where they are, when they need you, it gives them the confidence they need to choose you over the competition, every time.
With customer data siloed across so many tools, it’s hard to get a top-down view of the customer journey. Not anymore. You now have one place, for all of your customer interactions.
Get in Front
Easily identify FAQs and capture help center searches to create articles and shortcuts so that agents can respond faster, and customers can get help without having to make contact.
How does it work?
activity in real time
See which pages your visitors are on in real time, what they are searching for within your Knowledge Base, how often they visit your website and see activity across their entire journey. See clearly which team member responded to a customer last, and maintain a complete conversation history.
where they are
Access is the currency of the web. You need to be where your customers are and if you’re not, your competitors will be. With tools like Live Chat, Ticketing, a Knowledge Base and video and voice add-ons you have what you need to be there for customers when and where they need you most.
Tag and assign conversations to members of your team, ensure the right person is responding at the right time. Being able to see the entire journey alongside customer data, gives you the power to respond with context, and ultimately create memorable and positive customer experiences.
Streamline support with a free customizable Knowledge Base that both your team and your customers are going to love. Easily share your team’s know-how internally alongside chats, then select what to publish publicly.
Being able to respond to a conversation within the
context of a customer journey, and armed with
shortcuts and knowledge base articles makes it
easy to deliver epic customer experiences.
Don’t take our word for it though..
See how 3.7+ MILLION people use tawk.to to get closer to their customers
Ranked #1 with a 98% customer satisfaction score, millions of
people use tawk.to to interact with billions of customers.
All the Features, without the price tag
A truly customizable live chat & customer communication platform packed with premium features
..and much, much more.
Let’s do our best to answer your most frequently asked questions
There are no limits to the number of agents that you can add to a property. tawk.to is an agent centric chat application, which means every agent has their own account and you can share ‘properties’.
We generate revenue by providing Hired Chat Agent services for customers that don’t want to answer the chat themselves.
To use the software and answer yourself is completely free, with no limits at all on the number of Agents, Chat Volumes or sites that you can add widgets to.
tawk.to is truly 100% free and then just $1/hr if you need professionally trained, native speaking chat agents to help you answer your chats should you need us to.
No. You can answer as many concurrent chats as you wish. There are no limits.
We take your privacy, and data security very seriously. All communication between you and your visitors is over SHA-256 Secure Socket Layer, and all data is housed on encrypted servers.
No! The Desktop and Mobile apps are all 100% free. We have no intention to charge you to use the software, in fact – it completely goes against our business model.
A small number of our users pay a very small fee to remove the “Powered by tawk.to” branding, though you are NOT obliged to do so. We do not limit features.
Offering a premium product completely free, is what has made tawk.to the #1 most widely used chat application in the world.
No! We do not have any annoying Ads within tawk.to! Yuck!
Under no circumstance would we ever sell your data, or promote 3rd party products to you. You are not the product.
We offer 24×7-365 live support via both chat and email. Simply initiate a chat on our site at any time, and a member of our dedicated support team will help as best we can.
The tawk.to Help Center can be found here.
tawk.to is a hosted solution, we don’t currently offer an on-premise option. However, we would like to shed some light on this issue; as it’s important to understand why that is the case.
tawk.to is currently hosted at Google Cloud, with a globally distributed architecture, to bring the application as close to both our customers, and end consumers; as possible. Due to the nature of Messaging, the speed (and latency) of the delivery of messages could be the difference between a great or poor visitor experience.
For a product like Live Chat, on-premise is honestly a really bad idea.
tawk.to is the world’s #1 most widely used live chat software. More than 35% of all websites that use live chat, use tawk.to.
Millions of business users communicate with billions of end consumers via tawk.to. In fact, over 1.7 Billion end consumers interact with a tawk.to widget each and every month.
That’s 1/5th of the world’s population.
Something we are most proud of at tawk.to, is the number of incredible relationships we have made with our community. Which is why we have continued to invest in global-meetups since inception.
From Bali to Berlin, and Melbourne to Milan – we regularly meet with our community; and have learned so much from the time we spend together.
Given the current restrictions impacting global travel, we have suspended meetups – though to register your interest and see where the tawk.to crew will be next please bookmark meet.tawk.to. We can’t wait to meet you all out there real soon!
We trade from Las Vegas, Nevada – though tawk.to has a globally distributed team. We hire the best people we can find, regardless of location – we are a very diverse team. And when we say diverse, we really mean it. Our CEO/founder is an Italian-Australian, our CTO is an Indian-Malaysian, our COO is a Russian-Latvian, and we are made up of hundreds of dedicated crew spread across 20 different countries and all timezones. Just between our founders alone, we speak 7 languages. The rest of the crew speak 20+. We believe you are not defined by where you were born, the religion you follow, the shade of your complexion, or the language you speak. Diversity and inclusion are at the core of who we are – we hire based on merit, and firmly believe that good people, attract good people.
“You shouldn’t have to pay to
chat with the visitors on your
website. They’re your
Forever Free. It’s that simple.
People Prefer to Message
Your customers have spoken loud and clear, messaging is their
channel of choice – and you need to be where your customers
are, when they need you the most.
© Copyright 2020 tawk.to, inc. All Rights Reserved. Various trademarks held by their respective owners.